Responsible Gambling

At Gransino Casino, we believe that your gaming experience should be fun, entertaining, and, above all, safe. We are fully committed to providing a responsible gambling environment for all our players. While for the vast majority of our community, gaming is a source of excitement and leisure, we recognize that for some, it can become more than just a game.

We take our social responsibility seriously. Our commitment to player protection is at the heart of everything we do. We provide you with the tools, information, and support necessary to ensure your gambling remains a controlled and enjoyable activity. If you ever feel that your relationship with gambling is changing or that it is no longer a positive experience, please know that you are not alone and that help is readily available.

Understanding Responsible Gambling

Responsible gambling means maintaining control over the time and money you spend on gaming. It involves recognizing that gambling is a form of entertainment, not a way to make money or solve financial problems.

It is helpful to ask yourself these questions if you are concerned about your gambling:

  • Have you ever spent more time or money than you intended while gambling?
  • Do you feel the need to chase your losses to win your money back?
  • Has gambling caused stress, anxiety, or arguments in your life or relationships?
  • Have you borrowed money or sold personal items to fund your gambling?
  • Do you gamble to escape problems or negative emotions?
  • Have you lost interest in other hobbies or time spent with friends and family?

If you answered yes to any of these questions, it may be time to take a step back and reassess your habits. We encourage you to use the resources provided below.

Tools to Stay in Control

We provide a range of proactive tools within your account settings to help you manage your gaming activity. We encourage all players to utilize these features as a preventative measure.

Deposit Limits

You can set daily, weekly, or monthly limits on the amount of money you deposit into your account. Once a limit is reached, you will be unable to make further deposits until the timeframe has reset. We recommend setting a limit that reflects what you can comfortably afford to lose as part of your entertainment budget.

Reality Checks

It is easy to lose track of time when you are immersed in a game. Our reality check feature allows you to set a timer that displays a notification after a specified period of play. This pop-up will remind you how long you have been logged in and provides an opportunity to pause, reflect, and step away if necessary.

Loss Limits

If you want to manage your risk more granularly, you can set a loss limit. This caps the amount of real-money losses you can incur within a specific period. Once you hit your designated loss limit, the system will prevent further wagering until the period expires.

Wagering Limits

Similar to loss limits, wagering limits restrict the total amount you can bet over a chosen timeframe, regardless of whether you are winning or losing. This is an excellent way to maintain a consistent pace of play.

Taking a Break

Sometimes, the best decision is to take a step back from gambling entirely. We offer two ways to facilitate this:

Cooling-Off Periods

If you feel like you need a short break to clear your head, you can request a cooling-off period. This allows you to restrict access to your account for a defined duration, such as 24 hours, one week, or one month. During this time, your account will be inaccessible, and you will not receive any promotional material from us.

Self-Exclusion

If you believe you are losing control or that gambling is causing harm, self-exclusion is a more formal and serious step. When you trigger a self-exclusion, your account will be closed for a period of six months to five years (or indefinitely). During this time, we will make every reasonable effort to prevent you from opening a new account and will remove your details from our marketing databases.

We strongly recommend that if you choose to self-exclude from Gransino, you also seek support from external organizations to ensure you are fully supported throughout your journey.

External Support and Help

If you or someone you know is struggling with gambling, there are many organizations in the United Kingdom that offer free, confidential, and expert advice. You do not have to face these challenges alone.

National Gambling Helpline

The National Gambling Helpline offers 24/7 confidential support for anyone affected by gambling. They can provide advice, signpost you to local treatment services, and help you find the support that is right for you.

  • Phone: 0808 8020 133.
  • Website: You can find them via the GamCare website.

GAMSTOP

If you want to prevent yourself from gambling across multiple platforms, we highly recommend registering with GAMSTOP. This is a free service that allows you to put controls in place to restrict your online gambling activities across all participating gambling companies licensed in Great Britain.

  • Website: www.gamstop.co.uk.

Gamban provides specialized software that blocks access to thousands of gambling sites and apps across your mobile devices and computers. It serves as a digital barrier to help you resist the urge to gamble.

  • Website: www.gamban.com.

Other Helpful Organizations

  • GamCare: Provides a wealth of resources, including chatrooms, forums, and one-to-one counseling.
  • StepChange: If your gambling has led to financial difficulty or debt, StepChange offers free, impartial debt advice.
  • Samaritans: If you are feeling overwhelmed, distressed, or are experiencing suicidal thoughts, you can call 116 123 at any time, day or night. This service is free and available to anyone.

Protecting Minors

We maintain strict policies to prevent underage gambling. It is illegal for anyone under the age of 18 to gamble. We utilize rigorous identity verification (KYC) procedures to ensure all our players are of legal age.

We encourage parents and guardians to use filtering software to prevent minors from accessing gambling websites. Examples of such software include:

If you share your computer with anyone under the age of 18, please ensure you keep your login credentials private, never leave your device unattended while logged into your account, and consider installing parental control software.

Our Commitment to You

At Gransino Casino, we believe in a safe gaming environment. We actively monitor for signs of problem gambling and may contact you if we observe behavior that suggests your gaming is becoming problematic. This is not intended to be intrusive; rather, it is a proactive measure to ensure your well-being. We reserve the right to restrict or close accounts if we have concerns regarding a player's safety.

If you have any questions about our responsible gambling tools or if you would like to discuss your account, our customer support team is trained to assist you with empathy and discretion. Please reach out to us at any time. Your health and happiness are far more important than any game.