Terms & Conditions
Last Updated: June 16, 2026.
These Terms and Conditions (the "Terms") constitute a legally binding agreement between you and Gransino Casino (operated under the regulations of the United Kingdom). By registering an account, accessing our website, or using any of our services, you confirm that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy and any other rules or guidelines applicable to our services.
If you do not agree with any part of these Terms, you must immediately discontinue your use of our website and services.
Eligibility and Account Registration
1.1. Age Requirement: You must be at least 18 years of age to open an account or use any services provided by Gransino Casino. Underage gambling is a criminal offence in the United Kingdom. We reserve the right to perform age verification checks at any time. If we cannot verify that you are over 18, we will suspend your account and withhold any funds until such time as you can provide satisfactory proof of age.
1.2. Geographical Restrictions: Our services are intended for residents of the United Kingdom. You are responsible for ensuring that your use of our services is lawful in your jurisdiction.
1.3. Account Creation: You are permitted to open only one account. Duplicate accounts are prohibited. If we discover that you have opened more than one account, we reserve the right to terminate all such accounts and forfeit any winnings.
1.4. Personal Information: During registration, you must provide accurate and truthful information, including your full name, date of birth, residential address, and a valid email address. You must notify us immediately of any changes to this information.
1.5. Security: You are responsible for maintaining the confidentiality of your login credentials. Any activity performed through your account will be considered your responsibility. You must notify our support team at [email protected] immediately if you suspect unauthorized access to your account.
Account Verification and Due Diligence
2.1. Identity Checks: Under the Gambling Commission’s requirements, we are obligated to verify your identity and age before you can deposit or gamble. This is known as "Know Your Customer" (KYC) compliance.
2.2. Documentation: We may request documentation to verify your identity, address, and source of funds. This may include, but is not limited to, a copy of your passport or driving licence, a utility bill, or bank statements. Failure to provide requested documentation within a reasonable timeframe may result in the suspension of your account and the withholding of withdrawals.
Deposits and Withdrawals
3.1. Payment Methods: We support various payment methods standard within the UK market. Please note that in accordance with UK regulations, we do not accept credit card payments for gambling activities.
3.2. Funds Management: Your funds are held in separate accounts from our business funds, ensuring that in the event of insolvency, your money is protected. Please note that this does not provide absolute protection in all circumstances.
3.3. Withdrawals: Withdrawals will be processed back to the original payment method where possible. We reserve the right to conduct additional security checks before processing any withdrawal.
3.4. Transaction Limits: Minimum and maximum deposit and withdrawal limits apply. These are clearly displayed in the "Banking" section of your account profile.
Bonuses and Promotions
4.1. General Terms: All bonuses are subject to specific terms and conditions, including wagering requirements. Wagering requirements dictate how many times you must play through a bonus amount before you can withdraw any associated winnings.
4.2. Abuse: If we suspect that you are abusing our promotional offers (e.g, through "bonus hunting" or placing wagers that violate our betting patterns policy), we reserve the right to forfeit your bonus and any winnings derived from it, and to close your account.
Responsible Gambling
5.1. Our Commitment: Gransino Casino is committed to providing a safe and responsible environment. Gambling should be a form of entertainment, not a way to make money.
5.2. Tools: We provide several tools to help you manage your gambling, including:
- Deposit Limits: You can set daily, weekly, or monthly limits on your deposits.
- Reality Checks: Periodic notifications to remind you how long you have been playing.
- Time-Outs: The ability to take a short break from our services.
- Self-Exclusion: If you feel you are losing control, you may request to be self-excluded from our site for a specified period or permanently.
5.3. Support: If you are struggling with gambling-related issues, we strongly encourage you to reach out to professional support organizations available in the UK, such as GambleAware or the National Gambling Helpline.
Anti-Money Laundering (AML)
6.1. Compliance: Gransino Casino adheres strictly to the Proceeds of Crime Act 2002 and the Money Laundering Regulations. We monitor all transactions for suspicious activity.
6.2. Reporting: We are legally required to report any suspicious transactions or behavior to the National Crime Agency (NCA) and other relevant authorities. We do not need to inform you if such a report has been made.
Errors and Malfunctions
7.1. System Faults: In the event of a software or hardware failure, or any error in the display of odds or game results, we reserve the right to void any bets or transactions affected by the error. We are not liable for any losses incurred due to such technical issues.
Dispute Resolution
8.1. Customer Complaints: If you have a complaint regarding our services, please contact our support team at [email protected]. We strive to resolve all issues within 14 days.
8.2. Alternative Dispute Resolution (ADR): If your complaint remains unresolved after our internal process, you have the right to refer the matter to an independent ADR provider, such as the Independent Betting Adjudication Service (IBAS), which acts as an impartial adjudicator for gambling disputes in the UK.
Governing Law and Jurisdiction
9.1. Applicable Law: These Terms are governed by and construed in accordance with the laws of England and Wales.
9.2. Jurisdiction: Any legal proceedings arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Final Provisions
10.1. Updates: We may update these Terms periodically to reflect changes in legislation or our business operations. We will notify you of any significant changes, and your continued use of our services constitutes acceptance of the updated Terms.
10.2. Severability: If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be severed, and the remaining provisions will remain in full force and effect.
10.3. Contacting Us: If you have any questions regarding these Terms or any other aspect of our service, please contact us via email at [email protected].
